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We return shortages unrecorded.
We record overages. If an overage is received via mail,
we record the document and request an overpayment
check from the county auditor's office to be sent directly to the
customer.
Per the state auditor, we cannot send cash in the mail. If an
overage is received at the counter, the document is recorded and the
customer can receive up to $10.00 cash. Anything over $10.00 must be
returned to them in an overage check from the auditor. They may also
deposit an overage into their escrow account.
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